... applied to the challenge of Enterprise Backup Operations
RAMP finds and fixes up to 70% of common backup job failures within
seconds, without human intervention.
Enterprise scale data protection is a hugely
complex and critical task. Despite large
investments in hardware, software and personnel, the majority of enterprise
scale companies struggle to achieve consistently acceptable data protection
certainty. These problems can most often
be traced to incomplete or failed backup jobs that result in hundreds of alerts
and escalations that simply overwhelm even the most talented and committed
support teams. Now, for the first time,
the technology leverage to tackle this problem is available - RAMP.
Delivered as a cloud managed appliance,
RAMP uses sophisticated monitoring and decision making capability to
recognize and remediate the sources of potential backup job failures– all
within a matter of seconds and without the need for human intervention. When
escalation to humans is warranted, RAMP surrounds
them with a powerful Backup Operations Expert System designed to guide them
toward successful resolutions quickly and easily.
Built on an object framework, a single RAMP appliance
can monitor and manage backup operations for thousands of backup clients enabling
you to achieve a consistent 99+% backup success rate thereby guaranteeing that
mission critical data is available for restore when needed.
Deploying RAMP results in:
reduction in Level 1 support costs
reduction in Level 2 support costs
enhanced reporting capabilities
ticket resolution times
attainment of backup operational goals
either a physical or virtual appliance, RAMP’s agentless technology works seamlessly with your
existing backup and recovery infrastructure, often requiring no significant
modifications to the environment. RAMP works in concert with every
popular enterprise backup software environment (NetBackup, Networker, Avamar,
Commvault, and NetVault).
RAMP provides the following functions:
checks to ensure backup job element readiness
Auto-Remediation of 70% of common backup job failures
“Single pane of glass” for heterogeneous backup environment management
Expert system driven operational efficiency for backup operators
Armed with the power of
Collective’s RAMP, your backup
operations team can finally provide enhanced service, better reporting,
proactive management and constant architectural improvements. You can deliver
RTO’s and RPO’s that result in real protection for your critical corporate data;
99+% backup success and 100% restore on demand.
No more lost data, no more burned out backup operators. You’ve invested in all the right products,
now with RAMP in your arsenal you can
deliver consistent backup certainty – the way it should be.
RAMP™ solves the problem
of Enterprise Backup operations
Auto-Remediation – RAMP’s ability to automatically detect, diagnose, and
resolve up to 70% of the most common backup failures without the need for human
Proactive Problem Detection
& Resolution – RAMP interacts
with the backup system to screen for environmental issues that could affect
successful backup completion. These
‘pre-flight’ checks examine the status of items that could potentially inhibit
backup jobs from succeeding such as connectivity issues, service availability
and media server status prior to starting a backup job. If an issue does occur, RAMP either fixes the
issue automatically or parks the job and escalates to your backup team. Once the issue is resolved the backup job is
resumed and monitored to completion.
Advanced Detailed Reporting – RAMP constantly monitors the backup environment and a
larger of set of meta-data for longer periods of time than most backup
systems. This results in superior
reporting capabilities and the ability to provide trending analysis to strategically
improve backup systems and customer experience.
Single Pane of Glass Expert System – RAMP empowers
your team with a single pane of glass expert system, allowing the management of
multiple vendor backup software through one simple, powerful and consistent interface. The expert system gathers essential
environmental and systems information and presents this data along with a fully
populated trouble ticket to your team for efficient problem diagnosis and
resolution. Backup engineers are
presented with a push button GUI interface that allows them to gather data,
assess issues and solve problems with a just a few clicks of the mouse – all
without the need for deep backup product expertise.
Training & Support –
Collective provides a full array of support options including: training on the RAMP systems interface, custom Auto-Remediation scripting, on-going
RAMP appliance support, and custom
RAMP Value Proposition
For Backup Operators: No more sleepless nights, never-ending
backup job alerts flooding your inbox and redundant low-level failures that
require the same fix, over and over again.
capability will find and fix the
majority of backup job failure sources before they cause jobs to fail. Imagine not having to come in every morning to
dozens of failed jobs. Instead, you can to focus on improving the system and
solving problems that warrant your attention.
For IT Management: Gain the comfort of knowing your
critical data is protected and available for restore when needed. With RAMP’s
powerful reporting capability you will always have your finger on the exact
performance of your backup environment.
No more guessing if the job ran or if the data is available for restore. With RAMP
doing the “heavy lifting” of daily backups, your operations team will recapture
those lost hours that you can apply to making environmental improvements. Imagine not having to play catch up all the
For Financial Management: Deploying RAMP
will result in immediate and measurable Op Ex cost improvement. With an 80%
reduction in Level 1 and a 50% reduction in Level 2 costs, the savings are
significant. Moreover, your ability to meet compliance reporting requirements
will be greatly enhanced. As a cloud
managed appliance, RAMP capability is
delivered as a highly affordable monthly managed service that requires no
capital expense and little upfront cost to implement. Most importantly, you
gain the certainty of knowing that your critical corporate data is fully
protected and available on demand.